Tagged: HDX16T Toggle Comment Threads | Keyboard Shortcuts

  • Dileepa Prabhakar 18:29 on September 12, 2009 Permalink | Reply
    Tags: D2680, Deskjet, HDX16T, Hewlett Packard, , Idiot, Laptop, Moron, Notebook, Stupid   

    Is HP being run by a bunch of idiots? 

    I purchased an expensive laptop, again, from HP and they offered to send me a printer (free after mail-in-rebate). After I received the printer, I opened the box and tried to set everything up, but was left scratching my head after not finding the USB cable that is required to connect the printer to the computer.

    So I thought I’d chat with an online HP technician and that is exactly what I did today.

    Imagine my surprise when he told me that HP does not ship USB cables with their printer!

    What kind of a stupid, idiotic, moronic company is this?

    To be precise, who are the stupid, idiotic, moronic people that run this company?

    Who made the decision to not ship a cable to connect the printer to the computer?

    How do these brilliant, over paid, over rewarded MBAs expect people to use the printer after paying for them?

    I am a pretty loyal customer of HP and have bought a number of laptops and printers from them before. I am definitely going to think thrice before ordering a HP product now. Especially printers, considering how HP printer cartridges are a rip off!

    I made my displeasure very clear to the support technician. Here’s the chat log:

    Dileepa Prabhakar : I ordered an HP HDX16T (Online Order HXXXXXXXXX) and received a free HP Deskjet D2680 printer. However, the printer did not ship with a USB cable to connect to the computer. I am now left with an unusable printer.
    [An agent will be with you shortly.]
    [You are now chatting with Yyyyy .]
    Yyyyy : Welcome to HP Total Care chat support for Imaging and Printing Group. My name is Yyyyy. Please give me a minute while I review your problem description details.
    Dileepa Prabhakar : Hi Yyyyy. Sure. Ping me when you are ready.
    Yyyyy : Sure thanks Dileepa. As per the records with me you are referring to a HP DeskJet D2680 Printer, with WIN VISTA installed as an operating system. Am I correct?
    Dileepa Prabhakar : Yes.
    Yyyyy : Dileepa, I would like to let you know that the USB cable is not a part of the printer and is not shipped with any new printer. It is ordered and purchased separately. I apologise for inconveniences.
    Dileepa Prabhakar : Oh, really? Wow… I don’t know how to say this, but that’s stupid (on HP’s part).
    Yyyyy : Once again, I apologise for inconveniences. Would you be interested to order the a new USB cable from HP directly?
    Dileepa Prabhakar : No. Don’t want to pay double for a USB cable from HP when I can get it for far less elsewhere. Thanks for letting me know though. Tell your management that they are idiots, pardon my strongish language.
    Yyyyy : Okay, is there anything else I may help you with?
    Dileepa Prabhakar : No. Thanks. Good day (or night, wherever you are).
    Yyyyy : It’s been a pleasure assisting you today. Please note the reference ID of this chat ZZZZZZZ. Thank you for contacting HP Total care and giving us an opportunity to serve you.
    Yyyyy : Have a good day!
    Yyyyy : Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at:
    http://www.hp.com/support/chat
    Chat support is available 24 hrs a day, 7 days a week.
    For information on keeping your HP and Compaq products up and running, please visit our Web site at:
    http://www.hp.com/go/totalcare

     
    • Sindhu BS 18:00 on April 10, 2010 Permalink | Reply

      What the hell! which person with the right mind will not send an usb cable?? what made them think usb is not necessary, its like the most important part, isnt it?

      • Dileepa Prabhakar 22:15 on April 10, 2010 Permalink | Reply

        They made it an ‘accessory’ that one has to purchase and they charge quite a bit more for it than what you would pay outside. For e.g., ordering a USB cable from HP would have cost me ~20 USD, but I ordered one from Newegg.com for 4 USD with free shipping.

  • Dileepa Prabhakar 21:27 on June 30, 2009 Permalink | Reply
    Tags: DigitalPersona, , Firefox 3.5, HDX16T, HDX18T,   

    DigitalPersona 4 and Firefox 3.5 

    HP recently made DigitalPersona 4 (4.0) fingerprint management software available for download on it’s support website. This version of DigitalPersona resolves two important issues with the software:

    • DigitalPersona 4 is compatible with Windows Internet Explorer 8
    • DigitalPersona 4 works great on Windows 7 (Release Candidate)

    Grab the 32-bit version here and the 64-bit version here.

    DigitalPersona 4 is also compatible with Firefox 3.0.x, but they weren’t prepared for Firefox 3.5, which has been in a long beta & RC phase and was released today. And now Firefox 3.5 reports that DigitalPersona 4 is incompatible with it.

    Now, I use the fingerprint login capability provided by DigitalPersona extensively and didn’t want to miss out either on this feature or on using Firefox 3.5. I had been using Firefox 3.5 pre-release versions with extension compatibility checker disabled, but didn’t feel like doing that with the release version.

    So I set out to see if I could get DigitalPersona 4 to work with Firefox 3.5 and I didn’t disappoint myself ;).

    Here’s what you should do to get it to work:

    • Close all open Firefox windows.
    • Open an elevated Command Prompt and navigate to the DigitalPersona Firefox extension folder (type command in Command Prompt):
    cd %programfiles%\DigitalPersona\Bin\FirefoxExt\

    • Open install.rdf in WordPad (type command in Command Prompt):
    write install.rdf

    • Change <em:maxVersion>3.1.*</em:maxVersion> to <em:maxVersion>3.5.*</em:maxVersion>
    • Make a note of the <em:id> value —  it was {ec8030f7-c20a-464f-9b0e-13a3a9e97384} on my computer.
    • Save and exit WordPad

    DigitalPersona_Install_rdf_version

    Update: Turns out there is an easy way to package this modified DigitalPersona Firefox extension and reinstall it in Firefox 3.5. Follow instructions in the highlighted post here and skip the steps listed below.

    • Navigate to your Firefox profiles folder (type command in Command Prompt):
    cd %appdata%\Mozilla\Firefox\Profiles\

    • If you have multiple Firefox profiles set up, you will find a number of sub folders here. But for most users, there should be just a single folder in the following format: <random_characters>.default. Navigate to that folder (type command in Command Prompt):
    cd *.default

    • Open extensions.rdf in WordPad (type command in Command Prompt):
    write extensions.rdf

    • Search for DigitalPersona Extension. Four lines below that, you should find something like this <NS1:targetApplication RDF:resource=”rdf:#$GyBtJ”/>. Note the RDF:resource value.
    • Scroll back up to the top of the file, place your mouse pointer on the first line and search for rdf:#$GyBtJ (i.e., the RDF:resource value you noted down in the previous step).
    • Ensure that the NS1:id in the next line matches with <em:id> noted from install.rdf above.
    • Change NS1:maxVersion=”3.1.*” to NS1:maxVersion=”3.5.*”
    • Save and exit WordPad

    DigitalPersona_Extensions_rdf_RDF-resource DigitalPersona_Extensions_rdf_version

    • Restart Windows and resume browsing in Firefox 3.5, now with DigitalPersona 4 fingerprint login enabled!
     
    • Randika 05:18 on January 2, 2010 Permalink | Reply

      • Dileepa Prabhakar 08:37 on January 2, 2010 Permalink | Reply

        Thanks, Radhika.

        DigitalPersona has since released an update that officially adds support for Firefox 3.5. Just run the DigitalPersona software updater to get the update.

    • Scott 18:12 on October 3, 2010 Permalink | Reply

      How would I alter the file to work with Namoroka now that a 64-bit flash player (Flash Square, I think it’s technically a beta) has been released?

      Thanks

    • teknophilia 15:16 on March 22, 2011 Permalink | Reply

      Wow, I know a few years have passed, but do you know how to get it to work with FireFox 4.0?

      • Dileepa Prabhakar 18:00 on March 22, 2011 Permalink | Reply

        Unfortunately, no. I’ve moved on from Firefox onto the super-fast Google Chrome and have given up the “comforts” of fingerprint based login.

        Does this trick not work with Firefox 4?

        • ralphrj 17:47 on March 25, 2011 Permalink

          Not able to get it to work with FF4 – I had to downgrade it back to 3.6.16

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